Fixed Account Manager (Voice/Data)

Düsseldorf, Nordrhein-Westfalen
  1. Full Time
  2. Sales
Posting date:07 Aug, 2019

Role Title: Fixed Account Manager (Voice/Data)

Location: Home Office, Germany


At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.

As we evolve into a truly digital company, Vodafone Global Enterprise (VGE) partners with key multi-national organisations in the Global economy.  We enable them do ‘more with less’ by empowering their people to work more flexibly, simply and more efficiently.  Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things (IoT) solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. Joining us as a Fixed Account Manager (Voice/Data) you can be part of our empowering our Vodafone Global Enterprise (VGE) function. The Future is exciting. Ready?

With us you will:

  • Drive accelerated TCV growth by identifying potential markets for new and existing products and services in accounts.

  • Collaborates effectively with other customer NAM / GAM, Pre-Sales functions, Fulfilment, Operation, Controlling, Bid Management, Commercial.

  • Be able to operate at all levels within the customer organisation with the highest levels of communication skills.

  • Communicate professionally and empathic with an attitude of owning and solving customer issues whilst building excellent rapport to ensure the customer experience is maximised.

  • Expertise of internal procedures and systems (1SF) for projects, acquisitions and managing the progress of quotes through VGE commercial processes to contract production.

  • Introduces new innovations and concepts to key decision makers within the customer through GAM/NAM relationship and stakeholder management of senior executives within all key clients. Understands up front through engagement at the right business level the customer’s strategic and operational issues.

Apply if you have:


  • 5 yrs+ experience in Key Account Management and Solutions Sales

  • Extensive knowledge of Vodafone’s fixed products and unified communication services (based on agreed product matrix) and their value to customers

  • Educated to at least first degree level (or equivalent)

  • Account management with sales responsibility for fixed products and solutions in the allocated customer base

  • Commissioned to ensure delivery of all sales targets

  • Experience in solution sales and relationship management (Track record of global accounts/enterprise solution selling) within multi-national companies

  • Knowledge of national and international fixed voice applications and operations, technical sales background preferable

  • Experience of identifying customer requirements and developing creative and innovative customer-centric solutions with an international context

  • Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers

  • Understanding of corporate governance in complex organisations

  • Ability to work and manage in an ambiguous/changing environment

  • Demonstrated success in networking at senior levels amongst industry leaders with strong relationship management skills

  • University Degree (Bachelor)

  • Excellent communication skills in German and English (negotiation level)



Commitment from Vodafone


Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. For any technical difficulties with submitting your application, please contact



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