Pune, Maharashtra
  1. Full Time
  2. Contact Center
Posting date:29 May, 2017


Professional investigation, analysis and resolving customer complaints. Providing feedback into the business in a way that protects Customer Relations reputation and helps to improve customer experience. The role involves communicating over calls/ Email/ Whitemail and can be from consumer or corporate customers





Would be responsible for handling queries/complaints/feedback on the calls, chats, and emails for the UK Customer Relations Team.


They would be required to make complaints analysis to identify areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation.




The agent will have the following KPI’s that his performance will be gauged on the below:












Schedule Adherence








Monthly Scorecard parameters



Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"