Executive

Pune, Maharashtra
  1. Full Time
  2. Contact Center
000000177642
Posting date:29 May, 2017

 

Professional investigation, analysis and resolving customer complaints. Providing feedback into the business in a way that protects Customer Relations reputation and helps to improve customer experience. The role involves communicating over calls/ Email/ Whitemail and can be from consumer or corporate customers

 

 

 

 

Would be responsible for handling queries/complaints/feedback on the calls, chats, and emails for the UK Customer Relations Team.

 

They would be required to make complaints analysis to identify areas of customer dissatisfaction, process failure and advisor failure by conducting a full investigation.

 

 

 

The agent will have the following KPI’s that his performance will be gauged on the below:

 

 

 

Quality

 

 

 

Productivity

 

 

 

Schedule Adherence

 

 

 

Absenteeism

 

 

 

Monthly Scorecard parameters

 

 NA

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"