Executive

Pune, Maharashtra
  1. Full Time
  2. Contact Center
000000171783
Posting date:23 Dec, 2016

•Empathise and  actively listen to our customers to understand and resolve their queries, the first time they contact Vodafone.
•Take ownership of issues and always keep call back promises
•Explain solutions to the customer clearly and simply
•Record all details of the call and the resolution
•Provide expert knowledge of Vodafone products,services, price plans, policies and procedures
•Escalate issues to other channels or management where required
•Identify opportunities to improve customer experience and take ownership to drive required actions

Balanced scorecard across:
First Call Resolution
Transfers Out
Touch Point Net Promoter Score
Customer call feedback
Complaints Feedback Loop

NA

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"