Pune, Maharashtra
  1. Full Time
  2. Contact Center
Posting date:10 Jan, 2018


Would be responsible for handling Voice calls from the UK Consumer & Enterprise customers.


They would be required to perform back office tasks to mitigate areas of customer dissatisfaction, process failureand advisor failure by conducting a full investigation.



The agent willhave the following KPI’s that his performance will be gauged on the below:






Productivity / Efficiency


TNPS - Touchpoint Net Promoter Score as measured through customer touchpoint survey


First Time Fix - Percentage of calls resolved on first call, as measured through customertouchpoint survey




Not applicable

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"