Executive

Pune, Maharashtra
  1. Full Time
  2. Contact Center
000000206002
Posting date:10 Jan, 2018

 

Would be responsible for handling Voice calls from the UK Consumer & Enterprise customers.

 

They would be required to perform back office tasks to mitigate areas of customer dissatisfaction, process failureand advisor failure by conducting a full investigation.

 

 

The agent willhave the following KPI’s that his performance will be gauged on the below:

 

 

 

Quality

 

Productivity / Efficiency

 

TNPS - Touchpoint Net Promoter Score as measured through customer touchpoint survey

 

First Time Fix - Percentage of calls resolved on first call, as measured through customertouchpoint survey

 

Absenteeism

 

Not applicable

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"