" - Handle a team of 15 - 20 advisors - Direct responsibility of People and Performance management through effective audit and coaching mechanism - Attend client clibrations to drive standard policies and processes all across - Handle customer escalations accordingly - Maintaining high Productivity of team(s) and key key levers in control, like Absenteeism & Attrition"
"Productivity @ 100% NPS @ 39% C-Sat & Resolution @ 85% CPH @ 5.50 AHT @ 960 Absenteeism @ < 10% Attrition @ < 3%"
"Good Communication People management Leadership Analytical Skills Communication Skills Exp/Willingness to work in 24*7"
Stoke on Trent, Staffordshire
Inbound Retention Advisor – Stoke-on-Trent£19,000 basic salary plus average OTE of £9,000pa - top hitters earning £20,000 in commission alone! (subject to meeting various monthly sales targets)Monday
Contact potential or existing English speaking customers to inform them about a product or service using scriptsAnswer questions about products of the companyAsk questions to understand customer requi
Complex Tech NZ Pune Role purpose: Professional investigation, analysis and resolving customer issues (if any). Provisioning order fulfillment, 3rd party detail checking, internal / external email sup
Role purpose: Professional investigation, analysis and resolving customer issues (if any). Provisioning order fulfillment, 3rd party detail checking, internal / external email support and escalations,
Act as a front-line interface with customers of Vodafone Egypt.Role involves responding to customers over the phone and resolving their inquiries.Own and manage the client relationship: resolving call
Description: ROLE – Assisted Alarm Agent-Spanish Account Deliver pro-active support for Vodafone Smart Home customers who have chosen to be phoned incase the alarm detection system goes off in
- Manage customer complaints originating via chat or email or social networking sites - Help customer purchase new connections/sales or upgrade via Web Chat. / Provide 100% assistance to customers re
Would be responsible for handling back office queries for the Ireland Consumer & Enterprise customers. They would be required to perform back office tasks to mitigate areas of customer dissatisfac
" - Handle a team of 15 - 20 advisors - Direct responsibility of People and Performance management through effective audit and coaching mechanism - Attend client clibrations to drive standard policies
Professional investigation, analysis and resolving customer complaints. Providing feedback into the business in a way that protects Customer Relations reputation and helps to improve customer experi