Executive

Pune, Maharashtra
  1. Full Time
  2. Contact Center
000000176963
Posting date:20 Nov, 2017

" - Manage customer complaints originating via chat or email or social networking sites - Help customer purchase new connections/sales or upgrade via Web Chat. / Provide 100% assistance to customers reaching Customer Service via Web Chat - Tech savy - ability to understand queries and technical issues (L2) regarding handsets and network, ability to understand the technical query and dignostic skills for proper resolution as per process - Handles customer complaints on behalf of Director's Office and Provide Sales Assurance - Good written communication, adapt at resolving cusomer complaints, high familiarity with social media related communication - Handing Employee account and discount specific queries via Email - High focus on customer delight - Requiredto work on multiple client applications - Required to work in multiple rotational shift pattern to support the business requirement"

"Productivity @ 100% NPS @ 15% C-Sat & Resolution @ 80% CPH @ 3.50 AHT @ 1100 seconds FBL @ 0.10% *Revenue * Leakage "

"Communication Skills - written communication, artiuclation, Resolution anddetail oriented Analytical Skills Comprehension skill Detail oriented"

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"