" - Manage customer complaints originating via chat or email or social networking sites - Help customer purchase new connections/sales or upgrade via Web Chat. / Provide 100% assistance to customers reaching Customer Service via Web Chat - Tech savy - ability to understand queries and technical issues (L2) regarding handsets and network, ability to understand the technical query and dignostic skills for proper resolution as per process - Handles customer complaints on behalf of Director's Office and Provide Sales Assurance - Good written communication, adapt at resolving cusomer complaints, high familiarity with social media related communication - Handing Employee account and discount specific queries via Email - High focus on customer delight - Requiredto work on multiple client applications - Required to work in multiple rotational shift pattern to support the business requirement"
"Productivity @ 100% NPS @ 15% C-Sat & Resolution @ 80% CPH @ 3.50 AHT @ 1100 seconds FBL @ 0.10% *Revenue * Leakage "
"Communication Skills - written communication, artiuclation, Resolution anddetail oriented Analytical Skills Comprehension skill Detail oriented"
Wythenshawe, Greater Manchester
Sales Adviser – Wythenshawe, Manchester£19,000.00 basic salary (£9.74 per hr) plus average OTE of £9,300pa (subject to meeting various monthly sales targets) Monday – Sunday, shifts between 8am – 8pm
Service Desk Adviser, GlasgowSalary: £20,000 + £2,000 annual bonus + excellent benefitsShift pattern: Monday to Sunday (37.5 hours a week) between 7am – 7pm About the roleAre you customer focused and
We are looking for results- driven sales representative to actively seek out and engage customer prospects. Responsibilities:Approaching existing and prospective customers, to present, promote and sel
To close sales deals through telephone by creating a strong relationship with the customer and by fulfilling Vodafone’s and customer satisfactions requirements. Key accountabilities and decision owner
Contact potential or existing English speaking customers to inform them about a product or service using scriptsAnswer questions about products of the companyAsk questions to understand customer requi
Performance management- monitoring, coaching and developing team members to help them achieve their KRA targets Process management – NPS, SLA, AHT and quality adherence Responsible for managin
Job Description Act as a front-line interface with customers of Vodafone UK Customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facil
Handling technical Queries, need Min Exp of 1 year into Customer Services, S hould understand AHT and NPS targetsNPS, AHT, Quality, Schedule adherence, No late logins, No early logouts.
ROLE PURPOSE: Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to
Professional investigation, analysis and resolving customer complaints. Providing feedback into the business in a way that protects Customer Relations reputation and helps to improve customer experi
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