Executive

Pune, Maharashtra
  1. Full Time
  2. Contact Center
000000180559
Posting date:25 Jun, 2018

" - Handle a team of 15 - 20 advisors - Direct responsibility of People and Performance management through effective audit and coaching mechanism - Attend client clibrations to drive standard policies and processes all across - Handle customer escalations accordingly - Maintaining high Productivity of team(s) and key key levers in control, like Absenteeism & Attrition"

"Productivity @ 100% NPS @ 39% C-Sat & Resolution @ 85% CPH @ 5.50 AHT @ 960 Absenteeism @ < 10% Attrition @ < 3%"

"Good Communication People management Leadership Analytical Skills Communication Skills Exp/Willingness to work in 24*7"

Life at Vodafone

James "Vodafone changed my life"

James "Vodafone changed my life"

Meet Mel, LGBT+ friend

Meet Mel, LGBT+ friend