Executive

Ahmedabad, Gujarat
  1. Full Time
  2. Contact Center
000000177845
Posting date:21 Dec, 2017

- Manage customer complaints originating via chat or email or social networking sites

- Help customer purchase new connections/sales or upgrade via Web Chat. / Provide 100% assistance to customers reaching Customer Service via Web Chat

- Tech savy

- ability to understand queries and technical issues (L2) regarding handsets and network, ability to understand the technical query and dignostic skills for proper resolution as per process

- Handles customer complaints on behalf of Director's Office and Provide Sales Assurance

- Good written communication, adapt at resolving cusomer complaints, high familiarity with social media related communication

- Handing Employee account and discount specific queries via Email

- High focus on customer delight

- Requiredto work on multiple client applications

- Required to work in multiple rotational shift pattern to support the business requirement


*Productivity @ 100%

*NPS @ 15%

*C-Sat & Resolution @ 80%

*CPH @ 3.50 AHT @ 1100 seconds

*FBL @ 0.10%

*Revenue

*Leakage "


- Communication Skills

- written communication

- articulation

- Resolution and detail oriented Analytical Skills Comprehension skill Detail oriented

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"