Enterprise Transition Programme Lead

Africa, Middle East & Asia Pacific
  1. Full Time
  2. Contact Center
243539
Posting date:20 Jan, 2019

Role purpose:

 

The Program Management Office is the information hub for projects and programs within the

Portfolio of products and services provided by VGE to its global customers. It involves tracking/reporting, assurance/quality control, information management, risk/issue tracking, and change control, support and knowledge management/learning from experience. The role supports all transition managers in GEO (Group Enterprise Operations) to create an excellent customer experience during the on-boarding journey.

The Program Management Office will add value through the knowledge, skills and experience of its staff.

 

Key accountabilities and decision ownership :

 

·         Develop the overall framework and standardize the Organizational Process Assets (OPAs) – processes, forms & tools - that are required for GEO to demonstrate excellence in executing its strategy and delivering its projects by removing complexity and improving efficiency.

·         To provide governance and consistency around people (skills & knowledge), processes and technology between GEO verticals utilizing portfolio, program and project management practices.

·         To improve the reporting framework(s) in projects, programs and portfolios across the multiple segments

·         Run and maintain Project Auditing Sessions for Project Managers and/or Transition Managers

·         Reporting: Internal Stakeholder and External Stakeholders Automated Reports

·         Improve project’s related reporting, communication and decision-making: drive a standard set of reports for the portfolio of projects managed by the VGE Service Operations team. Gather and analyze data to prepare projects status reports, indicating the progress achieved, milestones completed and any outstanding issues. Provide senior management reporting on frequent basis.

Delivery key VGE customer projects upon need through the standard project management approach.

 

Thank you for your interest, please note  this role is only open to individuals who have the relevant work rights and do not require sponsorship

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