Enterprise Support Executive

Dar Es Salaam Head Office - Tanzania, Dar Es Salaam
  1. Full Time
  2. Customer Relationship Management
VTCS012
Posting date:31 Jul, 2018
SORRY, THIS VACANCY HAS NOW EXPIRED

Role purpose:

  • To ensure all daily after sales post-paid services are met.
  • To ensure all services are done within agreed SLA.

 

Key accountabilities and decision ownership

  • Attending all issue escalated to EBU support help desk within the agreed SLA
  • To attend telephone calls and E-mail initiated by SPOC through the Enterprise Vodacom systems

  • Work in conjunction with other stakeholders across department to solve customer issues and improve customer expectation.

  • Be proactive in Reporting and making follow up on any EBU support systems Fault that has been reported to Vodahuduma and provide feedback regarding resolution on time.

  • To ensure that Platinum customers are given priority in responding/resolving their queries within the agreed SLA.

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