Enterprise Project Coordinator

Egypt
  1. Full Time
  2. Contact Center
244144
Posting date:11 Feb, 2019

ROLE PURPOSE:

The primary aim of this role is to assist in the delivery of Global Enterprise solutions through the effective and efficient initiation, planning, monitoring and control, implementation and close out of projects

 

 

Key
Accountabilities

Key Activities / Decision Areas

Overall Projects Management

 

  • Be a part of a virtual project team consists of different work streams ( steering committee, Commercial, GSMs, technology, operations, MIS & Finance) and support the Service Delivery Specialist (Account project manager) and their management team
  • Document high level and detailed process and data flows including relevant policies, which enable upgrade, the current process.
  • Participate with Technical and Product Management Team teams to provide feedback on systems designs and developments.
  • Coordinate Critical tasks in the projects plan that may cause risk if failed to the management team.
  • Work closely with the acquired account to define & implement the scope of work. Then, help in the definition of the detailed requirement and investigate the feasibility with the different stakeholders.
  • Assist in the planning for the critical milestones and highlight any early risks that might affect the delivery date to the programme manager, project steering committee & account team.
  • Provide the acquired account with a back-up plan that ensures delivery on time to gain the account trust in the account management team (reliability)
  • Support the programme manager in managing the pre-launch work-shops between our technology teams and product team to ensure the systems compatibilities and securities restrictions 
  • Communications & Negotiations

  • Notify management of jeopardy situations and take necessary actions to meet project deadlines.
  • Ensure good communication flow between team members on project level. Ensure entire teams are regularly updates on the big picture on what has been achieved and delivered within the acquired account
  • Define with them the major activities, due dates, responsibilities, and milestones. Make sure that the roles and responsibilities are not mixed from one to another one due to the project’s complexity
  • Arrange regular Project Review meeting to track progress against plan and drive for mitigation where needed.
  • Give the highest support to the account teams to accelerate the implementation and to avoid any failure in the delivery date
  • Coordinate for mitigation of any blockage in the implementation project where appropriate or escalate risks and issues.
  • Raise any issues/challenges / risks facing the solutions projects with the steering committee and cascade down to the project team with any new decisions or changes
  • Early Identification for any deviations in the project plan or during implementation so we can have fast corrective actions
  • Think of creative approaches beyond the normal ones to ease any complexities facing the project launch date.     
  • Ensure that affected users agree and are able to implement the proposed process.
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