Enterprise Operations 2nd line Support Engineer
1.Manage the platform backend servers.
2.Ensure to meet the systems availability for all the backend systems excluding planned outage.
3.Follow-up on the daily health checks and fix problems once they appear on a server.
4.Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA.
5.Clear notification for any production problems - IR report
6.Escalate and communicate raised issues from Vodafone OpCos to the 3rd line of support.
7.Keep up to date with the new product versions and new releases.
8.Transfer the knowledge to the first line of support.
9.Transfer the knowledge to the new comers in the second line support team.
10.Ensure to use the pre production environment for testing activities before launching a new service.
11.Ensure to maintain the preproduction environment similar to the production platform.
12.Ensure to maintain the preproduction environment availability for all the backend systems excluding planned outage.
13.Manage installing and upgrading software. This includes the deployment of new shipments
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