DM - NC National Accounts

Mumbai, Maharashtra
  1. Full Time
  2. Customer Relationship Management
Posting date:02 Apr, 2018


Key accountabilities and decision ownership:

Revenue Management

 To achieve circle budgeted revenue target for all VBS products from allocated HQ accounts.

 Revenue enhancement by adding quality sales with high ARPU

 Margin management in tariff plans offered to the customer.

 To manage & grow exiting revenue generating farming accounts.

 Generate new revenue by adding new products and services in new and existing accounts as per agreed target

 Deliver Mobility Voice & Data targets along with Fixed line order booking and revenue

Business Development

 Achievement of new account opening target as per agreed hunting accounts for both Mobility and Atlas. Generate monthly revenues and convert them into farming category

 Active participation in all National programs & Initiatives including PSU Programs, WAAC+ etc.

 Full participation on generating pipeline for large opportunity of Mobility and fixed and get 1 large wins from each category.

 Guide & Assist local marketing team to do UnR in your accounts

Core competencies, knowledge and experience:

Critical Success Factors

 Continuous Learning & Empowering Talent

 Communicate with care

 Leads Decision Making & Delivering Results

 Builds Strategic Relationships & Organizational Agility

Threshold Functional Competencies

 Product, Service and Technology Knowledge – Enterprise

 Negotiation

 Sales Planning and Forecasting

Differentiating Functional Competencies

 Customer Relationships

 Solution Selling


 2 – 6 years

A proven track record in meeting revenue and number targets.

Experience of B2B Sales and account management.

Experience in C & C-1 Level engagement

Must have technical / professional qualifications:

 Essential : Graduation

 Desired : full – time post - graduation in business management/MBA

Budget owned:


Financial (Limits/Mandates Etc.)

− The incumbent will be responsible for Account Management as per the benchmark decided by VBS

− To achieve budgeted revenue target for VBS products with effective implementation of National Programs & Initiatives

− The role holder would be responsible for acquiring new accounts

Non - Financial

− Driving a customer focused approach would be a critical dimension of the role with high focus on service differentiation.

− Account penetration will be one of the key focus areas and the incumbent will provide the impetus for innovation and change in circle operations.




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