Digital Selfcare Expert

Budapest, Budapest
  1. Full Time
  2. Digital
255892
Posting date:19 Jul, 2019

Join Vodafone Hungary and build a better tomorrow!

We are looking for a

Digital Selfcare Expert
for our  Marketing Team

 
 
#Vodafonelife

At Vodafone we connect everybody to live a better today and build a better tomorrow. It is the future we have in our mind when we see the speed of technology development. There is so much creativity across the technology industry that the speed of change is increasing. We embrace the opportunities of the future and work proactively to make good use of technology. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.

 
 
 
 

You will be involved in the following tasks:

 
  • Control customer experience of Digital capabilities to guarantee superior customer experience for Vodafone customers
    • Regularly tracking customer feedbacks and if needed actions are taken (answering, follow-up issues, release bug fixing process, etc.)

  • Plan Self-care Strategy via transformation projects for Desktop Self-care as Product manager
    • Establish direct links between commercial activities and self-care activities to strengthen and boost both transactions working with CC and segment teams to ensure effective and successful Self-care operations for Digital

    • Cooperate in the design of an Digital capability roadmap and setting related targets in alignment with segments, CBU marketing segment teams, Retail, CC, Legal, Security and IT to ensure full capability support for Self-care targets

  • Execute Digital Self-care work plan do deliver results
    • Drive Digital Self-care (web self-care, mobile site and app) development from planning to testing to achieve higher penetration and usage level

    • Responsible for all product related content available for Customers including copywriting tasks, legal texts, UI design, translations, Content Management System administration of the Self-care platforms

    • Responsible for Self-care related measurements and reporting via Adobe, Dynatrace, Soasta, etc systems, cooperate in building Digital dashboard and monitor results, communicates status internally & externally

  • Responsible for Digital Self-Care Trouble Ticket system
  • Focus on Corporate Application Centre activities
  • Handling Self-Care, CAC and Net info related Trouble Tickets within 48 hours

  • At least 5% increase in efficiency per FY
  • Putting Customers First
  • Delivering Results
  • Making a Personal Difference
 
 
 

We are looking for you if you have

 
  • Excellent analytical and strategic skills
  • Good interpersonal and influencing skills
  • Excellent presentation, written and verbal communications skills
  • A team player, able to lead and motivate big teams
  • High levels of self-motivation, initiative, can do attitude

  • At least 2 years’ experience in a multinational business environment, preferably telecommunications
  • At least 1 years Digital experience
  • Digital product development experience
  • Business degree (preferably BA)
  • Computer skills (inc. MS Word, Excel, Outlook, Project, Explorer, Visio)
  • Fluent English
  • Business degree (preferably BA)

 
Get to know us

If you want to know more about us and what we do, then

Diversity and Inclusion

Vodafone is a company that values diversity. We believe that we can operate more successfully and effectively with diverse teams. Our aim is to build a culture where no one will be discriminated based on either their gender, age, cultural background or sexual identity, orientation. Vodafone is committed to support LGBT+ people at work.

 

The future is exciting. Ready?

# LIPOST
#firstbird

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"