Role Title: DevOps Manager
At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.
Vodafone Global Enterprise partners with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do ‘more with less’ by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?
The DevOps Manager will be responsible and accountable for the complete BAU Operations of Enterprise IT Service. The role will be managing between 10-20 DevOps teams across the Enterprise IT. The DevOps Manager will implement, support and harmonize DevOps processes across the DevOps Support teams (L1,L2, L3 and development for small changes), for Vodafone Group Enterprise IT. The role will be responsible to ensure the best reactive approach of the support teams to Production Incidents. The DevOps manager will work closely with the Business and the other branches of the delivery factory as well as the Delivery teams.
Key accountabilities and decision ownership:
Manage the e2e Operations of Enterprise IT Services in Production through the DevOps teams.
Ensures regular monitoring of regular processes and day to day jobs execution for smooth running of all Enterprise IT applications
Active participation in operations strategy &implementation driving quality and efficiency including best practices & metrics for system operations
Assures proper tracking and reporting of all Enterprise IT systems related to measurements including system health reports, outage reports, L1, L2, predictive analysis, and management/operating summaries
Responsible & service owner for Vodafone Group Enterprise IT applications in (Sell, Build, RUN & Data domain)
Responsible for all 7/24 Level 2 Operations in a proactive manner (Deployments, Monitoring, Troubleshooting, SLA/OLA Management, Service Capacity Management, Service Opex Management, Service Incident Management, Service Problem Management, Licensing, etc.) for the corresponding services
To ensure appropriate measurement and reporting of service performance, usage and availability is in place in order to analyse the trends to identify and prioritize improvements
Implementing correct measurement of capacity demands
Implementing DevOps tools and life cycle on responsible services.
Implementing Operational automation processes.
Enable successful DevOps (Agile Operations) by transition the code from Dev/ Test to Staging until Production.
Create and maintain fully automated CI build processes for different technology used by our services
Responsible for ensuring the vision and implementation of CI that effectively ensure project visibility, and report against delivery metrics.
Function as the escalation point for every P1Incident across the production Operations
Ensure the DevOps teams are adequately managing of high and critical priority incidents in production
Ensure high quality of solutions, security, performance and operational requirements are met
Mentor - provide guidance, training, and problem-solving support to team members
Identify opportunities for automation and architecture simplification
Deploy automate, and maintain cloud-based solutions
Lead and execute effort to integration DevOps on the services that are using cloud platforms
Strong analytical and problem solving skills.
Improve DevOps environment / team with technical initiatives
Managing external suppliers
Managing IT infrastructure (Including Cloud solutions).
Utilise agile methodologies
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. If you have any questions, please don’t hesitate to reach out to us on firstname.lastname@example.org
If you have any questions left
Check out the application process and get to know us better here: https://careers.vodafone.co.uk/technology /
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