Desk Based Account Manager
You are a strong standout colleague with a focus on delivering a first class service to our customers. You are passionate about, and have previous experience in sales. You will work collaboratively with Account Directors to agreed objectives in driving wallet share and customer satisfaction. You will be responsible for delivering revenue growth and maintaining high level of customer satisfaction measured through Net Promoter Score.
This role sits within the Enterprise Business Unit and will report to the Head of Public Sector Sales. The public sector sales team consists of 8 people. You will work as part of a wider virtual team and contribute to the growth of our Public Sector Customers.
Lead generation, fact finding, data landscaping and presentations.
Work as part of a wider virtual team and contribute to the growth of our Key Account Customers.
1SF management: Opportunities, Pipeline, Orders, Contracts, Contacts, etc.
Support and builds key relationships across named customer accounts.
Communicate relevant customer insights internally within Vodafone.
Responds to customer queries in a timely and professional manner.
Support in managing the buying circle.
Understanding the value proposition and help qualify.
Contribution towards SOV and Revenue targets.
Account planning and time management.
Credit and Debt Management
Revenue assurance to customers and Vodafone.
Customer presentations including contract renewals.
Point of escalation to customers and out of office for Account Directors.
Customer engagement on BAU and Run Rate Business to maintain and develop account for higher wallet share and increased revenues.
Driving relationships with users, influencers and decision makers.
High level of customer satisfaction (NPS).
“Free up time” for Account Directors and Sales/Solutions Specialists so they can focus on Customers (Meetings, Innovation, Workshops, Strategic, etc)
Creation and/or collaboration of account campaigns to identify potential new products or up-sell into existing accounts.
Attend Service Review Meetings, Customer Update Calls, ADP meetings, etc.
Care & Service: Account or connection issues, billing issues, service outages, etc.
Customer quotations and order processing – submission and processing quotations, ECS Technical Handover's, BOP Orders, etc.
In Life Account development and working internally with ECS and Finance.
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