Deputy Manager -Process Analyst

Bangalore, Karnataka
  1. Full Time
  2. IT/Technology
Posting date:12 Sep, 2019


The Process Specialist is to drive process definition development and process maturity enhancement for all Global Provide fixed line delivery processes. In scope are both processes owned and defined in international fixed line delivery organization and also processes that require development of adjustment within the context of new product development. Process management spans all process levels up to the level of the work instruction.

The role has both a process management focus, on analysis and improvement, but also an operational focus on delivery according to the expected KPIs and targets.



Key Accountability and decision ownership

[max 5]:

Develop, document and deploy the process

·       Key process definition, documentation and regular updates

·       Ensure the process is being trained to performer

Measure and analyze the defined process metrics

·       Define SLA/SOW and metrics with Quality and Performance

·       Collect and control data from the Quality and Performance team in Global Provide

·       Provide a Root cause analysis and narratives


Review process performance with respective stakeholder

·       Lead respective forums

·       Key contact for escalation management in case of process issues or deterioration

Continuous process improvement

·       Define needed process improvement initiatives and align resources

·       Maintain corrective action or improvement plans

·       Lead respective improvement teams

Ensure Vodafone standards and audit requirements are met & maintained (e.g. ISO9001)

Provide process expertise in business decisions This relates to NPD and Global Provide requirements on new products.

Core competencies, knowledge and experience [max 5]

  • Extensive experience of the delivery processes, the delivery management processes and operational management experience

  • Didactic communication and presentation skills

  • Excellent verbal and written communication in English and local language as necessary

  • Capability to manage an E2E or/and key process with a wide scope and a bunch of sub-processes/work instructions.

Capable to lead/define/negotiate SLAs towards internal or external support organizations

Intermediate level of sharepoint development knowledge to create and maintain existing sharepoint pages


Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"