Deputy Manager

Pune, Maharashtra
  1. Full Time
  2. IT/Technology
Posting date:08 Oct, 2019

"- Manage the customer relationship with Vodafone by frequent engagement and constant participation in customer service review meets - Act as a point of es calation for any issues concerning service - Proactively drive Service Delivery to ensure customer quality and timeliness standards are met - Pro-activelyeng age in business critical incidents and guide service assurance teams to resolve - Analyse failure mode and engage all necessary stakeholders to put in Service Improvement measures -Act as a conduit between Account and Customers to addres s any Debit/Credit issues with Billing/Service Credits"

"- Performance Management, team management - Quality of customerm anagement - Improve Net Promoter Score/ Partner Surveys"

"Order Management , Networks, ITIL"

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"