Deputy Manager

Pune, Maharashtra
  1. Full Time
  2. IT/Technology
Posting date:09 Aug, 2019

"Tech lead: Enterprise Digitial , Cloud, SAAS , Sales Force, & Sales Applica tion. (Telecom BSS) Niche Skill - Digitial , Cloud, SAAS , Sales Force, & Sale s Application. - Provide technical leadership to team of SMEs. -Technical Expe rtise & Hands on knowledge in one or more areas applications / COTS packages w ithin the domain - Enterprise CRM & Sales Commission -Provide L2 supports for I ncidents, Service Requests, Problem tickets as per agreed SLA/KPIs - Overall kn owledge of the E2E application architecture and flow, systems & solutionfor th eir application suite. - Technical specialist for resolving all complex& criti cal application issues/ challenges faced by the team. - Accountable for meeting & improving SLA & KPIs for their application suite. - Responsible for driving down the incidents , problem, trouble tickets, service request trends. - Suppo rt on work allocation (shifts, rotas) -Expertise in ITIL/ITSM processes -Strong Skills of Unix & PL/SQL "

"- Deliver domain specific operational efficiencies in driving down the inci dents , problem, trouble tickets, service request trends. - Ensure all work all ocation (shifts, rotas) initiated onetime and People management initiatives are completed"

"Telecom BSS/OSS domain, Lead application support across one or more Enterpr ise Digitial , Cloud, SAAS , Sales Force, & Sales Applicatio, BI/BO applicatio ns across Telco's"

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"