Data Processor

Albania
  1. Full Time
  2. Legal/Regulatory
AL00104
Posting date:30 Jan, 2019
SORRY, THIS VACANCY HAS NOW EXPIRED


The Data Processor will support the Fraud Management team in minimizing the financial losses and negative customer experience associated with those fraudulent attacks directed against Vodafone, our customers. The Fraud Analyst will support the business and helps to achieve business goals by using risk-led principles to prevent and reduce losses through the identification, analysis and mitigation of malicious threats affecting Vodafone. The fraud analyst has the goal of identifying fraudulent behaviour by a third party to the detriment of Vodafone Italy and to put in place any measures at its disposal to prevent  and control the economic losses. Moreover the analyst with his activity takes the actions to safeguarding the Brand reputation of Vodafone.


Key accountabilities and decision ownership :
• Increase the scope of Vodafone customer base and services that i currently monitored for instances of fraudulent activity. Example fraud types include subscription fraud, roaming fraud, premium rate fraud, credit card fraud.
• Conducting a detailed analysis of such instances in order to confirm fraud
• Managing customer queries and complaints by phone, email
• Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction
• Conducting follow-up research on fraudulent transactions
• Following Department procedures to make timely and accurate decisions regarding fraudulent activity.
• Manage customers with postpaid sim, with landline or Messages services active, performing a high volume of traffic and or that that perform risk calls to national and international routes
• Contact customers to verify the ownership of the sim managing
• Contact banks and credit card issuers to explore the solvency  of the client and get more background financial and economic information
• Provide support to colleagues in the credit department and call center for handling critical customer
• Identify new potential fraudulent behavior and support improvements in fraud detection, management and reporting

Life at Vodafone

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