CVM Decision Support Manager
Join Vodafone Hungary and build a better tomorrow!
We are looking for a
for our Customer Value Management!
At Vodafone we connect everybody to live a better today and build a better tomorrow. It is the future we have in our mind when we see the speed of technology development. There is so much creativity across the technology industry that the speed of change is increasing. We embrace the opportunities of the future and work proactively to make good use of technology. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.
As the professional member of the CVM Decision Support team you should ensure that all CVM activities are based on customer insights and delivers a win for the customer and win for Vodafone. In a strong cooperation with your stakeholders you are expected to support the development and execution of the CVM activityroadmap that is strongly aligned with our company’s and segments’ strategy. The target groups of the different campaigns are carefully selected customers based on advanced analytics and/or on affinity model and ensure the highest take-up and also best customer experience. Regular monitoring of the results and calculation of the ROI of our activities is also the part of your responsibility
You will be involved in the following tasks:
Support all CVM activities with reports, analyses and insights
Support regular CVM activity roadmap with the smooth delivery of the required target groups
Run reports to provide inputs for different CVM Dashboards
Develop and provision data marts, advanced data analytics and other affinity models to improve efficiency and customer focus of running activities
Propose new initiatives to deliver financial and non-financial CVM KPIs
Always stick to Vodafone’s customer data protection policy where we do not tolerate any non-compliance
Identify and develop new, efficient and customer obsessed way of targeting and operating CVM activities based on SNA and other CVM/CRM models
Keep the tariff and package (OSS & Yanımda) database up-to-dateDirecting new development proposals related to Digital Assets to the relevant team,Discuss with the product owners to resolve the complai
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