Customer Success Specialist

Frankfurt, Hessen
  1. Full Time
  2. Sales
Posting date:25 Jul, 2019
Role Title: Customer Success Specialist
Location: Frankfurt

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.

Our secure and flexible Cloud and Hosting Services offer centralised and scalable IT solutions across a mixture of platforms including Hosted, Hybrid, and Private & Public Cloud. Our strategy is to become the leading global Network Connected Hybrid Cloud Provider within the next 4 years. Joining us has never been a better time to be part of our fast growing global cloud business. Joining us as a  Customer Success Specialist you can be part of our empowering our Cloud & Security function. The Future is exciting. Ready?

With us you will:
  • Work across the Cloud & Security Sales teams and assume responsibility for all orders under €100,000 AOV and support bigger opportunities when required

  • Ensure the provisioning and administration is well controlled and delivered within agreed timescales

  • To analyse / prioritise opportunities and time accordingly in line with Cloud & Security importance whilst managing customer expectations.

  • To identify and qualify up-selling sales opportunities to increase growth and revenue whilst maintaining run rates within the customer accounts.

  • To fully demonstrate the importance of exceptional customer service whilst ensuring that maximum profit is gained.


Apply if you have:

  • Experience of working within IT/Cloud& Hosting / Graduate

  • Experience working within a sales environment.

  • Possesses excellent customer service skills and objection handling techniques when dealing with issues or barriers from customers.

  • Take personal responsibility for the creation and progression of a personal development plan utilising the extensive internal training and development resources available and where appropriate external support.

  • To have the ability to manage own time to ensure market and product knowledge is up to date.

  • Degree (or equivalent) in IT or business related subject


Commitment from Vodafone


Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. For any technical difficulties with submitting your application, please contact


If you have any questions left


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The future is exciting. Ready?

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