Customer Solution Authority

USA-Home Based
  1. Full Time
  2. IT/Technology
000000243654
Posting date:22 Jan, 2019
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Background:


Vodafone is a Global Total Telecom provider with extensive experience in the end-to-end management of telecom services.  Vodafone manages many aspects of several premier Customer’s IoT, Mobility, WAN, LAN, Voice, Audio & Video Conferencing, Security, Contact Center for many years. 


This role is primarily in support of two Technology customers who represent the largest Technology provider’s globally. 

The Customer Solution Authority (CSA) is the single point of contact within the Presales Customer Solutions team these Customer’s and will work directly with them and well as the sales teams, delivery teams and other global resources to advise, sell and design both standard and non-standard telecommunications solutions.  While this role is dedicated to these customers this role may take on other accounts where and when the need arises

 

Role: 


 

 

 

 

 

The Customer Solution Authority (CSA) primary role is the dedicated Design Authority within a particular number of Vodafone customer accounts.  As such, the role will be responsible for working with the wider Vodafone Account Teams, Program Management Teams and directly with the Customer in order to facilitate design discussions, drive business based outcomes with those technical/ service discussions and subsequently design, cost, and document the solutions to be offered to and being implement for Vodafone’s Customer. Additionally, they are accountable for the technical relationship with the customer and the associated contractual aspects.


The CSA will establish and maintain an excellent understanding of the customer’s business and technology needs. Additionally, they will have a detailed understanding of the products and services that exist within the Vodafone Portfolios and be capable of aligning solution to the customer’s business needs.


The CSA will establish and maintain an excellent understanding of the customer’s business and technology needs. Additionally, they will have a detailed understanding of the products and services that exist within the Vodafone Portfolios and be capable of aligning solution to the customer’s business needs.  This may require the designing of non-standard solutions when appropriate.

 

The CSA will respond to requests for new technology or technology-derived solutions from the customer, but will also be accountable for pro-actively creating new opportunities to deploy Vodafone solutions within the customer’s environment.

The CSA will have accountability for the solutions that Vodafone provides to the customer. They will be responsible for ensuring that the solutions are aligned with global standards, of high quality, commercially viable and have been approved by the customer(s) and all internal Vodafone stakeholders.  The CSA is responsible for creating the relevant documentation to established standards and agreeing such with the customer.

 

The CSA will work closely with other members of Vodafone, as part of a virtual team. The virtual team will comprise a range of disciplines i.e. Sales, Solution, Commercial, Operations, Product, Program & Projects and Service and will ensure that the end-end solution deployed is fit for purpose and can be readily deployed and operated by Vodafone in a profitable manner.

This role is based regionally in the USA, and will deal predominantly with opportunities where the customer decision makers are based in the region. The nature of Vodafone Global Enterprise and our customers means both domestic and international travel is to be expected in this customer-facing role.  Travel will vary between 30-50% depending on customer and business need.


 

Key Accountabilities:

 

  • Capture and interpret customer requirements, and design complex and custom solutions to meet customer requirements.

  • Build accurate scalable cost models and provide input into pricing strategy

  • Identify and document any risks and mitigation plans to the solution

  • Document solution in RFP responses, proposals and Statement of Works/High Level Designs.

  • Ensure solutions are deliverable in timeframes committed and have passed all appropriate Vodafone solution governance.  Solutions should utilize existing standard services as much as possible 

Core Competencies:

 

  • Ability to present to internal stakeholders and up to C-level customers

  • Interpersonal skills and teamwork with multinational teams.

  • Leading virtual solution teams

  • Analytical and critical thinking

  • Detail orientation, operates with precision

  • Ability to both influence, and show resolve under pressure from both customers and internal stakeholders to ensure solution designs are deliverable

 

Direct Reports: none

In-Direct Reports: none, but will lead the virtual design teams for each bid


 Vodafone US Inc. is an equal opportunity employer.

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