Customer Solution Architect
Be a member of a fast growing international organization! Vodafone Shared Services Europe is part of the Vodafone Group and operates in two EU countries as a commercial HUB for Vodafone activities all around the world with almost 3000 colleagues.
The Bucharest based centre started its operation in 2014. Now it serves as a centre for excellence in Technology, Customer Service, Fraud, Security Services and Finance hub. Our Technology department is focused on Enterprise Product and Services, Infrastructure Management, Applications Operations and Customer Service Desk.
Using state of the art technologies, we are offering hi-tech solutions to Vodafone clients in 6 European markets.
The Budapest based centre started its operation in 2007. Now it serves as a Financial, Enterprise, Business Intelligence, HR and Sourcing HUB, continuously focusing on supporting and improving processes in 29 countries and offering solutions to 150+ Vodafone Enterprise Customers.
Join us in Romania and in Hungary and be part of our global team, supporting Vodafone clients around the world.
The Customer Solution Architect (CSA) role is to be the Design Authority for the end-to-end technical and service solution for deals with multinational customers. The role will be responsible for working with sales and directly with customers in order to design, cost, and document the solution to be offered to customers.
With these activities you will have a great impact on our business:
Capture and interpret customer requirements, and design complex and custom solutions to meet customer requirements
Build accurate scalable cost models and provide input into pricing strategy
- Identify and document any risks to the solution
Document solution in RFP responses, proposals and Statement of Works/High Level Designs
Ensure solutions are deliverable in timeframes committed and have passed all appropriate VGE solution governance. Solutions should be scalable, repeatable, and utilizing existing standard services as much as possible
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