Customer Services Operational Process Specialist

Turkey
  1. Full Time
  2. Contact Center
TUR000082
Posting date:09 Jan, 2019
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We are seeking a Customer Services Operational Process specilist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Partner Manager of  Vodafone Turkey.
  • Share results with business and system development teams if required.
  • Answering questions about the current Vodafone processes from the operations.
  • Enable to create reports for the operations,  if necessary and alarm them when needed.
  • Give feedback based on the calls and share these with the regarded departments. 
  • Share results with business and system development teams if required.
  • Organize weekly meetings to define operational needs and share these with the regarded departments. 
What is it like to work at Vodafone? 
 
Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. 
 
Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 
 
Vodafone is a place where you can bring your whole self to work as you start your career.
  • University graduate
  • Analytical thinking
  • Strong people and team communication and coordination skills
  • Works effectively in changing environment
  • Excellent presentation skills (both powerpoint preparation and presentation to management)
  • Customer focused
  • Ability to take personal accountability and ownership for key decisions and initiatives
  • At least  2years of call center  experience 
  • Competence in working with the customer and service-oriented.

Life at Vodafone

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