Customer Services Operational Improvement Manager
- SPOC for IT and Process Teams.
- Design and develop agent desktop tool in coordination with Agile teams.
- Provide feed back and ensures ımprovement of agent information sharing systems.
- Search for new technologies for agent development.
- Develops and manage the team of “Customer Services Operational Improvement”
- Optimize these projects to ensure that everything goes according to plan and ensure that the operations are using these projects
- Focus on the productivity and impact of the referred operations by analyzing these.
- Decrease the fault rate by human hand by taking part in collaboration with IT to automize processes.
- Ensure the authorization processes of the outsource employees
- Excellent level of Logic, Analytical and Critical thinking capabilities
- Excellent attention to detail as well as seeing the big picture
- Excellent data interpretation skills
- Strong people and team communication and coordination skills
- Strong follow-up skills and ability to balance priorities, work under pressure and challenging targets
- Works effectively in changing environment
- Customer focused
- Ability to take personal accountability and ownership for key decisions and initiatives
- Project management experience is a plus
- University graduate, preferred with statistical background
- Ability to source, analyze data and use related tools (Excel, Business Objects)
- Minimum of 3 years customer data analysis and modelling or 5 years working with numerical data experience
Digitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fi
Role purpose: Professional investigation, analysis and resolving customer issues (if any). Provisioning order fulfillment, 3rd party detail checking, internal / external email support and escalations,
Job Description Act as a front-line interface with customers of Vodafone UK Customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facil
Responsabilitati principale: Procesarea tuturor solicitarilor sosite prin canalele de comunicare agreate si rezolvarea acestora in termenul agreat si in maniera politicoasa si eficienta in vede
Act as a front-line interface with customers of Vodafone Egypt.Role involves responding to customers over the phone and resolving their inquiries.Own and manage the client relationship: resolving call
- Manage customer complaints originating via chat or email or social networking sites - Help customer purchase new connections/sales or upgrade via Web Chat. / Provide 100% assistance to customers re
Would be responsible for handling Voice calls from the UK Consumer & Enterprise customers. They would be required to perform back office tasks to mitigate areas of customer dissatisfaction, process
Would be responsible for handling back office queries for the Ireland Consumer & Enterprise customers. They would be required to perform back office tasks to mitigate areas of customer dissatisfac
" - Manage customer complaints originating via chat or email or social networking sites - Help customer purchase new connections/sales or upgrade via Web Chat. / Provide 100% assistance to customers r
La Vodafone, vei gasi echipa, informatiile si resursele care te vor stimula sa-ti pui in valoare cunostintele si talentul. Astfel, zi de zi iti vei depasi limitele si te vei transforma intr-un superer
Professional investigation, analysis and resolving customer complaints. Providing feedback into the business in a way that protects Customer Relations reputation and helps to improve customer ex