Customer Services Operational Business Development Executive

Turkey
  1. Full Time
  2. Contact Center
TUR000084
Posting date:09 Jan, 2019
We are seeking a Customer Services Operational Business Development Executive with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Partner Manager of  Vodafone Turkey.
  • Manages projects that aim to increase agent efficiency and quality of the service    
  • Design and develop agent desktop tool in coordination with Operational improment team 
  • Designs and changes workflows for agents.  
  • Increase the agent efficiency by defining the process improvements/
  • Adjust the processes to improve the activities. 
  • Set up meetings with the operations on a regular base to gain input.
  • Enable to analyze CBU &EBU customer behaviours
  • Enable to analyze post and prepaid customer behaviours
  • Create segment based action plans
  • Designs and changes new activities  based on initial results
What is it like to work at Vodafone? 
 
Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. 
 
Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 
 
Vodafone is a place where you can bring your whole self to work as you start your career.
  • Analytical thinking
  • Strong people and team communication and coordination skills
  • Strong follow up skills and ability to work under pressure and challenging targets
  • Works effectively in changing environment
  • Excellent presentation skills (both powerpoint preparation and presentation to management)
  • Ability to analyze data and use related tools (Excel, Business Objects)
  • Customer focused
  • Ability to take personal accountability and ownership for key decisions and initiatives
  • Competence in working with the customer and service-oriented.

Life at Vodafone

James "Vodafone changed my life"

Meet Mel, LGBT+ friend