Customer Services Operational Business Development Executive
- Manages projects that aim to increase agent efficiency and quality of the service
- Design and develop agent desktop tool in coordination with Operational improment team
- Designs and changes workflows for agents.
- Increase the agent efficiency by defining the process improvements/
- Adjust the processes to improve the activities.
- Set up meetings with the operations on a regular base to gain input.
- Enable to analyze CBU &EBU customer behaviours
- Enable to analyze post and prepaid customer behaviours
- Create segment based action plans
- Designs and changes new activities based on initial results
- Analytical thinking
- Strong people and team communication and coordination skills
- Strong follow up skills and ability to work under pressure and challenging targets
- Works effectively in changing environment
- Excellent presentation skills (both powerpoint preparation and presentation to management)
- Ability to analyze data and use related tools (Excel, Business Objects)
- Customer focused
- Ability to take personal accountability and ownership for key decisions and initiatives
- Competence in working with the customer and service-oriented.
Digitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fi
Role purpose: Professional investigation, analysis and resolving customer issues (if any). Provisioning order fulfillment, 3rd party detail checking, internal / external email support and escalations,
Job Description Act as a front-line interface with customers of Vodafone UK Customers. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facil
Responsabilitati principale: Procesarea tuturor solicitarilor sosite prin canalele de comunicare agreate si rezolvarea acestora in termenul agreat si in maniera politicoasa si eficienta in vede
Act as a front-line interface with customers of Vodafone Egypt.Role involves responding to customers over the phone and resolving their inquiries.Own and manage the client relationship: resolving call
- Manage customer complaints originating via chat or email or social networking sites - Help customer purchase new connections/sales or upgrade via Web Chat. / Provide 100% assistance to customers re
Would be responsible for handling Voice calls from the UK Consumer & Enterprise customers. They would be required to perform back office tasks to mitigate areas of customer dissatisfaction, process
Would be responsible for handling back office queries for the Ireland Consumer & Enterprise customers. They would be required to perform back office tasks to mitigate areas of customer dissatisfac
" - Manage customer complaints originating via chat or email or social networking sites - Help customer purchase new connections/sales or upgrade via Web Chat. / Provide 100% assistance to customers r
La Vodafone, vei gasi echipa, informatiile si resursele care te vor stimula sa-ti pui in valoare cunostintele si talentul. Astfel, zi de zi iti vei depasi limitele si te vei transforma intr-un superer
Professional investigation, analysis and resolving customer complaints. Providing feedback into the business in a way that protects Customer Relations reputation and helps to improve customer ex