Customer Services Operational Busıness Development Sales Executive

Turkey
  1. Full Time
  2. Contact Center
TUR000085
Posting date:09 Jan, 2019
  • Responsible from sales in service revenue 
  • In order to increae sales in service revenue,  in coordination with marketing teams , increase offers sellable  at inbound calls, collect feed back from agents to improve the offers and shared these feedback with marketing temas. 
  • Design and propose sales contests to motivate agents to sell more.  
  • Design and develop agent performnace scorecards to increase sales efforts and Churn actıvıties .
  • Monitor and imrove sales in service campaign provision system. 
  • Coordinate strongly with planning and real time monitoring to start and stop sales effrots if required.
  • Strongly monitor and resolve system based problems that would effect sales performance  
  • Track the activityrate of Sale operations and ensure that actions are taken by the referred (partner) management.
  • Ensure that all the alarms towards the Churn operations are announced on time and keep the operations on track
  • Define (realistic) KPI’s for MCCM and ensure that these are met by leading the operations.
  • Stay continuously in touch with (external) departments like CVM, IT and Process to enhance MCCM ussage.
  • Manage COPS and CVM processes for projects that are in the pipeline for the New FY, by collaborating with process teams to define the goal, Manage and lead the Pilotfase and the Go-Live status together with the PM teams and ensure that these goals are met. 
  • Set up meetings on regular base to ensure that the flow of Information is managed properly.
What is it like to work at Vodafone? 
Working at Vodafone is all about helping people feel ready to benefit from new technology, bring the future to even the most remote places and thinking about technology that doesn’t exist yet. 
Here at Vodafone, we do amazing things to empower everybody to be confidently connected, that could be anything from providing superfast network speed for smartphones to making people’s lives easier with mobile payment, streaming music & video and connecting devices through internet of things. 
Vodafone is a place where you can bring your whole self to work as you start your career.
Analytical thinkingStrong follow up skills and ability to work under pressure and challenging targetsExcellent presentation skills (both powerpoint preparation and presentation to management)Customer focusedAt least  4 years of call center  experience 
  • Competence in working with the customer and service-oriented.
  • Apply

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