Customer Loyalty and Retention Specialist

Lisbon, Lisbon
  1. Full Time
  2. Marketing/Communications
Posting date:02 Jan, 2019

If you want to be part of a team that values diversity, inclusion, belonging and uniqueness and aims to work with the agility of a startup, take a look into this opportunity because it may be your next career move.

Key Challenges

Market Awareness – design and implement the best retention offer for TV NET Voz and Mobile Broadband services, preventing churn
Team work – ensure that the retention offers reach the commercial channels and the needed training and support is provided (offer, arguments and procedures)
Analytics – identify and analyse the churn risks, the retention offers impact and the churn drive (voluntary or compulsory) to continuously improve the retention flow.


Ideal background & competences

  • Degree in Management or similar;
  • Good analytical skills and critical judgement;
  • Strong communications skills and team work;
  • Proactive, creative mind-set and results driven;
  • Strong customer focus;
  • Ability to work in a fast pace market with multiple touchpoints and dependencies;
  • Fluent English


Life at Vodafone

James "Vodafone changed my life"

Meet Mel, LGBT+ friend