Customer Insight Manager

Milano, Lombardia
  1. Full Time
  2. Administration/Support
264267
Posting date:03 Dec, 2019

 To Manage Market Insight analysis both quantitatively and qualitatively

 

Accountabilities

 

  • Build and Manage Market Sizing Model aimed at nourishing market insight for business departments 

  • Provide support for the analysis of current and historic performance

  • Develop market potential model for both  customer base and prospectcustomers

  • Defend and foster Vodafone Business NPS

  • Supervision of strategic Business Initiatives

 

Core Competences

  • Analytical competences

  • Customer obsession

  • Project Management

  • Stakeholder engagement

  • Awarness of Telco Industry is aplus

KPIs

  • Support division to reach budget goals on revenues and margins

  • NPS/NSS

  • Deliver ad hoc market insight according to Business requirements

 






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James "Vodafone changed my life"