Customer Engagement Manager
At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.
Digital & Marketing Operations is responsible for the creation and utilisation of the brand positioning for Enterprise, ensuring a consistent approach to use of the enterprise brand platform and messaging across markets in marketing activity, driving increases in awareness and consideration. Joining us as a Customer Engagement Manager you can be part of our empowering our Marketing function. The Future is exciting. Ready?
Responsible for creating the Central Europe integrated region field marketing execution plans, agreeing the interlock between Local Sales Leaders and Global Marketing Leaders
Responsible for delivering a globally consistent tiered account-based marketing approach that increases the active contact universe, improves perception, increases up-sell success and delivers the agreed Return on Investment
Accountable for the optimisation of the marketing mix in region, to deliver the KPIs and targets, driving adoption of new digital and data techniques.
Engage and work collaboratively with all Global and OpCo Marketing functions to plan & leverage central activities and adapt effectively for the local markets
Ensure successful Executive Engagement in identified accounts by leveraging all of Vodafone’s assets e.g., the Engagement programme, The Foundation, Purpose-led Vodafone, etc.
Apply if you have:
Experienced B2B Marketing professional (minimum of 5 years’ marketing experience in IT/Telco/High Tech) who has a clear understanding of cultural differences
Proven responsibility for the creation and execution of marketing strategy & localised campaign activities across multiple countries, industry verticals and languages
Ability to engage and influence sales leaders, partners and other stakeholders balancing the needs of Global, Regional and Local perspectives
Understanding of Vodafone Business’s existing customer base from SME to Multi-national, product offerings and commercial strategies, as well as competitor landscape and points of differentiation
Proven experience of maximizing local marketing investment and securing additional sources of funding e.g. partner marketing fund
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. For any technical difficulties with submitting your application, please contact firstname.lastname@example.org
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London, Greater London
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