Customer Account Security Manager – Utilities Sector

Newbury, Berkshire
  1. Full Time
  2. Customer Relationship Management
Posting date:30 Jan, 2019

Role Title: Customer Account Security Manager        
Location: Newbury, Baird House
Role Profile:

Group Enterprise Operations (GEO) provide customer and technical support globally to Vodafone’s Enterprise customers. Group Enterprise Operations manage the full product portfolio across mobility, fixed line services and unified communications.


As a Customer Account Security Manager, you will be the trusted focal point for all security communications to/from the customer, account team and other stakeholders. Leading on all information security matters and championing the security agenda within the account. Responsible for the delivery of all customer security obligations, working collaboratively with multi-disciplined, cross functional teams across Vodafone to achieve this goal. Championing security within Vodafone on behalf of the customer, providing security leadership and overseeing and driving forward customer security projects; the single Vodafone point of contact for security for the customer.

  • The Vodafone Information Security Officer for the customer account

  • Single point of contact for customer security matters related to Vodafone

  • Discharging all contractual security obligations, including agreed reporting, participation in customer security forums, supporting the customer with their client security audits

  • Stakeholder management across all Vodafone lines of business, suppliers and partners in support of the customer account to ensure a single Vodafone voice of security

  • Timely and accurate reporting showing demonstrable evidence of effective delivery of security responsibilities

Your Profile:
  • Security management experience with experience personally delivering security advice and guidance to clients

  • Confident communicator with a high level of experience in front of customers and excellent stakeholder management

  • Demonstrable in-depth experience of security in the Utilities Sector or Commercial Enterprise environment

  • Willingness to travel to customer sites across the UK and occasionally overseas

Key Qualifications/Experience
  • CISSP or CISM desirable
  • ISO27001 Lead Auditor or Implementer
  • Security Architecture experience is desirable but not essential 


What is the key to our success? It’s simple – our people. Across a Global footprint, we believe we’re at our best when you’re at yours. From our diverse workforce, our flexible working policies to our creative work spaces, we embrace a culture of learning and sharing to develop our next stage growth. It’s in our hearts to push forward, to create a better future, to never rest and find new ways that help people communicate.


We are committed to developing the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised and rewarded. We respect, value and celebrate our people’s individual differences - we are not only multinational but multicultural too.  Our excellent flexible benefits programme allows you to choose what’s right for you.  Our Vodafone Foundation gives the ability for our people to give something back. We embrace empowering our people to shape their world.


To discover more about how Vodafone Group leads the way in Diversity & Inclusion and hear our CEO Vittorio Colao talk about how he is listed as one of the top 10 men fighting for gender diversity, please click here.

The future is exciting.

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