Customer Account Security Manager

Newbury, Berkshire
  1. Full Time
  2. IT/Technology
Posting date:07 Feb, 2019
Role Title: Customer Security Manager
Location: Baird House, Newbury

At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards or lead our strategic performance. By joining Vodafone Group, you will be part of evolving our digital world of total communications. Now is the time to get on board.

Vodafone Group Enterprise partners with large multi-national organisations to find better ways of working through our total communications solutions. We enable them do ‘more with less’ by empowering their people to work more flexibly, simply and efficiently to ensure their business is built on firm connectivity foundations. Across our global fixed and mobile networks, cloud-based hosting platforms, Internet of Things solutions, technical expertise and professional services offerings, we can connect global organisations in a rapid changing world to ensure they stay agile and competitive – wherever in the world they do business. What links us all together is that we are all customer obsessed, innovation hungry and ambitious! Are you?

Our Team:

Vodafone Group Enterprise Operations delivers consistent, excellent service to all our 1700 multi-national clients. From designing to delivering extraordinary service that exceeds our customer’s expectations, we lead excellence across all our global markets and customer lifecycle Joining us as a Customer Security Manager you can be part of our empowering our Group Enterprise Commercial Operations (GECO) function. The Future is exciting. Ready?

You will be the trusted focal point for all security communications to/from the customer, account team and other stakeholders. Leading on all information security matters and championing the security agenda within the account. Responsible for the delivery of all customer security obligations.  Working collaboratively with multi-disciplined, cross functional teams across Vodafone to achieve this goal.  Championing security within Vodafone on behalf of the customer, providing security leadership and overseeing and driving forward customer security projects; the single Vodafone point of contact for security for the customer. 

With us you will:
  • The Vodafone Information Security Officer for the customer account
  • Single point of contact for all customer security matters relating to Vodafone
  • Discharging all contractual security obligations, including agreed reporting, participation in customer security forums, supporting customer with their client security audits
  • Stakeholder management across all Vodafone lines of business, suppliers and partners in support of the customer account to ensure a single Vodafone voice of security
  • Timely and accurate reporting showing demonstrable evidence of effective delivery of security responsibilities
Apply if you have:
  • Security management Knowledge with experience personally delivering security advice and guidance to clients
  • Confident communicator with a high level of experience in front of customers and excellent stakeholder management
  • Experience of security in a Public Sector and Defence environment
  • Willingness to travel to customer sites across the UK and occasionally overseas

Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company. If you have any questions, please don’t hesitate to reach out to us on

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The future is exciting. Ready?


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