Billing Transition Lead

Egypt
  1. Full Time
  2. Other
EGY0000PV
Posting date:03 Dec, 2019
SORRY, THIS VACANCY HAS NOW EXPIRED

Role purpose:

 

To coordinate the migration of VGE’s largest, very high profile clients to the central billing system. To be involved in activities of transition of new customers and solutions into business as usual. To manage tailor-cut implementation models and solutions in an efficient manner, taking part in shaping them.

 

To manage billing services for VGE’s largest customers. To be involved in activities as transition of new customers and solutions into BAU. To develop the existing processes, tools, content and templates in order to support invoice production for BAU customers. To manage tailor-cut billing models and solutions in an efficient manner, take part in shaping them. To support the team members in adhering to the processes and guidelines, in following the schedule and delivering promises made.

 

 

 

Key accountabilities and decision ownership

 

·         Runs on-boarding process improvements

·          Contributes to the Billing Transformation Programme – requirements gathering, testing

·          Runs projects for the implementation of new system capabilities, new processes, new billing entities

·         Perform Audit checks between the systems we use (local, global)

·          Acts as subject matter expert in billing queries related to on-boarding and support through to resolution.

·         Act as a backup for Demand Management Specialist for Mobility Billing – including all the responsibilities

·          Act as a backup for the Team Leader – with limited responsibilities

·          Ensures compliance of contractual billing terms.

·         Act as a SPOC for the customer and coordinates the migration of very high profile VGE customers

·          Liaises with Local Markets and coordinates the migration activities. Organizes regular calls with Local Markets to discuss on-boarding issues, capacity and priorities.

·         Is involved in transition of new customers and solutions into business as usual.

·         Is involved in implementation and gathering of requirements for new products.

·         Follows up contractual investments and incentives offered to the customer.

·          Initiates tariff mappings, identifies and investigates special requirements, builds processes to enable billing based on these requirements.

·          Performs customer profile analysis & tariff mapping.

·          Configures the accounts and tariffs on the billing system.

·         Manages implementation related services for several accounts.

·         Resolves billing related queries until the customer is BAU.

·          Implements new customers onto billing in accordance with product specifications.

·          Acts as SPOC for the customer and coordinates the migration of very high profile VGE customers.

·          Liaises with Local Markets and co-ordinates the migration activities. Organizes regular calls with Local

·         Develops new on-boarding and implementation documentation.

 

 

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"