Billing Operations Associate

Budapest, Budapest
  1. Full Time
  2. Finance
Posting date:03 Jul, 2019

Would you like to be a member of a fast growing organization?

In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.

We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.

Join our team as:


Billing Operations Associate


 The role of the Global Billing Services team is to provide first-class billing services to multinational customers globally for various innovative telecom products. Timeliness, quality of billing and customer satisfaction are our main goals. As a member of our team you will have the opportunity to work independently in fast-growing environment and contribute to an exciting billing transformation project.


What will you do:
•Ensure timeliness and quality of billing of a pre-defined customer portfolio
•Liaising with multiple parties (e.g. service and sales managers, technical teams, local markets, external partners)
•Identify, analyse issues necessary for query resolution
•Perform validation activities at all steps of the billing cycle
•Act as a single point of contact and manage billing queries by taking proactive ownership of issues (assign priority, owner, timescales) and drive resolution
•Tariff and Call Detail Record analysis
•Manage changes, customer account provisioning and reconciliation activities on different billing platforms
•Identify areas for improvement in internal processes along with solutions

This position is for you if you have:
•Fluency in English is a must
•1-3 years relevant experience in multinational/SSC environment
•Ability to work independently, own complex queries and make decision
•Excellent communication and organizing skills and analytical attitude
•Knowledge in excel is required (e.g. formulas, pivot tables)
•Experience in billing or in telco environment is an advantage
•International experience and cultural sensitivity


 Why should you join us:
•The position comes with Vodafone RED subscription
•Unravel your continuous process improvement mind-set – new ideas are always listened to
•Internal coaching/mentoring culture
•Internal career opportunities
•Possibility to work from home

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"