Assistant Manager

Pune, Maharashtra
  1. Full Time
  2. IT/Technology
Posting date:04 Jul, 2019

Performing day-to-day L2 support activities, incident and service request ma nagement, problem analysis and resolution, configuration changes, health check & housekeeping activity, Triage tickets to support team, identify bug fixes enhancements and minor code product issues and escalate to appropriate teams, fault logging tracking and resolution, batch processing, interface management, extend support during release and deployment for eCare applications. Should be able to work closely with Business owners, process owners and SMEs to elicitbu siness requirements / business processes support.

•2 to 5 years application/operation /functional experience in eCare app lication
•Prior work experience in L2 Application operation support, preferably in Telecom
•Ability to troubleshoot and provide solutions to critical issues
•Previous experience of supporting website or e-co mmerce portal
•Should have sound understanding and experience of work ing on web technologies.
•End to End ticket ownership with a focus on improving user experience through first time resolution and timely response •Primary skills: WebLogic Portal, Web Center Portal, Web Center sites, Universal Content Management, Oracle (DB/SQL Gridlink, Grid Control)
&bul l;Secondary skills:, Java, Apache, performance monitoring tools (Keynote, Omnit ure, cacti), AWS
•Ability to understand end-to-end business processes and the key integration/ control points, work cross-functionally across differ ent business processes
•Experienced in documenting processes and SOP s
•Engage with business to proactively provide advisory and guidance on risks and controls for new projects, programs, processes and initiatives
•Should be flexible to work in shifts, weekends, Public Holidays on rota tional basis


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James "Vodafone changed my life"