Assistant Manager

Pune, Maharashtra
  1. Full Time
  2. IT/Technology
Posting date:19 Jan, 2019

Executive - Enterprise Digitial , Cloud, SAAS , Sales Force, & Sales App lication. (Telecom BSS) Niche - Digitial , Cloud, SAAS , Sales Force, & Sa l es Application. -Senior SME - Resolve tickets as per SLA and KPI's for Enterp ri se CRM &/or Sales Commission applications - Provide support for ticket a nal ysis, operational work around and problem tickets - Monitor EnterpriseCRM & ; Sales force application process - Daily Report generation monitoring and trig gering in case of failures. - System health check and pro-active restarts . - Co nfiguration. - New filename modification in flows - Daily & weekly & amp; mo nthly task, health checks, monitoring, housing keeping activities, & ; proact ive restarts - Troubleshooting & resolving all incidents,service request, Problem & trouble tickets assigned as per agreed SOPs. - Experienc e with te lecom application domain for min 3 years - Expert of ITIL/ITSM proces ses. -Stro ng Skills of Unix & PL/SQL "

"- Deliver on assigned troubleshooting & incidents, service request, Pro blem & trouble tickets - Ensure SOPs are upto Date "

"Application support any one of Enterprise Digitial , Cloud, SAAS , Sales Fo rce, & Sales Applicatio, BI/BO applications across Telco's"

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"