"1) Technical Service desk customer facing profile engaging internal resolvi ng agencies across all Vodafone Fixed line Products (MPLS and transmission, vo i ce products) and Telecom related services for fault resolution. 2) Technical c ommunication with Enterprise and Carrier customers 3) Applying ITIL inciden t m anagement process for day to day business 4) 1st Line triage and fix and co-ord inating with global telecom service providers like BT, AT&T etc. and own f ault until resolution."
"1) SLA adherence in updating customers on emails / calls . 2) To handle fau lt reporting, fault isolation and escalation in accordance to Global Processes . 3) Adherence to SLA - PCA 20,Call Abandoned rate. 4) First Time resolution > 9 0% "
"a.Customer Handling b. Basic Transmission and IP (ADSL / DSL / MPLS) knowle dge Experience in handling International clients"
We are seeking a Network Optimization Expert with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Network Optimiz
Tihei mauri ora! Tēnā koutou katoa. Behold, there is life! Acknowledgement to all. This exciting opportunity sits within our Security Practice which is on the cutting edge of technology and changing
The purpose of this role is to take over all activities of a colleague who will leave the company. The new employee would need to do the application administration and maintenance , end to end operati
Technology is a playground for ideas! Vodafone Shared Services Romania is the place to make them come to life. If you want to invest more in a career rather than just a job, Meet us, Join us, Grow wi
Be a member of a fast growing international organization! Vodafone Shared Services Europe is part of the Vodafone Group and operates in two EU countries as a commercial HUB for Vodafone activities all
Role Title: Sales Enablement Manager Location: Newbury/Paddington Baird House Vodafone Group Business partners with large multi-national organisations to find better ways of working through our tot
Bist Du bereit für eine Zukunft, die dank neuer, digitaler Technologien so aufregend sein wird wie nie? Bist Du bereit für eine Welt voller Möglichkeiten? Bist Du bereit für Vodafone? Dann verbinde De
Africa, Middle East & Asia Pacific
Role purpose: to design packet switching network services and solutions through liaising with different business domains to capture business requirements and customer’s needs, the role include lea
Join Vodafone Hungary and build a better tomorrow! We are looking for a QA Engineer for our Technology Team! #Vodafonelife At Vodafone we connect everybody to live a better today and build a bette
Senior SME: Telecom Application Integration support - SME level support in monitoring and troubleshooting Application Integration. Technical Expertise & Hands on knowledge in Webmethods, Oracle DB, Li