Assistant Manager

Bangalore, Karnataka
  1. Full Time
  2. IT/Technology
261383
Posting date:08 Oct, 2019

"1) Technical Service desk customer facing profile engaging internal resolvi ng agencies across all Vodafone Fixed line Products (MPLS and transmission, vo i ce products) and Telecom related services for fault resolution. 2) Technical c ommunication with Enterprise and Carrier customers 3) Applying ITIL inciden t m anagement process for day to day business 4) 1st Line triage and fix and co-ord inating with global telecom service providers like BT, AT&T etc. and own f ault until resolution."

"1) SLA adherence in updating customers on emails / calls . 2) To handle fau lt reporting, fault isolation and escalation in accordance to Global Processes . 3) Adherence to SLA - PCA 20,Call Abandoned rate. 4) First Time resolution > 9 0% "

"a.Customer Handling b. Basic Transmission and IP (ADSL / DSL / MPLS) knowle dge Experience in handling International clients"

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"