AM - NC area service
Role Purpose: Responsible for ensuring NC meets all of its Service Obligations to allocated Customers ensuring retention, profitable growth and customer satisfaction (NPS). Working in Strategic partnership with the Account Team to embed business relationships at Senior level within the Customer base, by developing and nurturing a key understanding of our Customers’ strategy and Business model and translating that into VF accountability. Maintaining key relationshipsinto all functional teams within VF to deliver an exemplary service experience.
Accountabilities: • Day to day leadership of the Service capability alignedto nominated accounts and working collaboratively with Account teams to own service relationship • Own Account level Service Improvement programs and run them through the Service managers • Churn and Revenue management for the segment •Lead best of breed continuous service improvement by ensuring the development and implementation of Service Development and / or Improvement Plans in collaboration with Customers, Partners and Affiliates. • Identifies opportunities for revenue growth - translates customer needs into solutions that enables both thecustomer and Vodafone profitability KPI: • NPS and ENPS • Account profitability & Revenue Generation • Service and process optimisation to improve our Cost to Serve whilst mitigating/reducing service credit penalties • Identifying cross sell opportunities to enhance the service experience • Net Base Management through effective Retentions Management Competencies: • Customer obsessed, able to nurture and manage deep customer relationships on all levels • Excellent ‘C’ level communication, stakeholder , influencing and relationship skills • Responsible for the Customer Experience of the Account ensuring that Vodafone delivers on its service commitments to the Customer
Job title - Technical Adviser Locations considered - Manchester or Newbury The Technical Adviser role provides crucial support for less complex Vodafone customer requirements and is the entry point
Role Title: Technical Service Operations Manager (Internet of Things/IoT) Location: Home Office, Germany At Vodafone Group we build connections to all our Global operations, acting as an advisory bo
Te invitamos a unirte a Vodafone para construir un futuro juntos, en una posición donde puedas aprender cosas nuevas cada día y tener contacto con las diferentes unidades de negocios de la compañía.
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Key accountabilities and decision ownership: Revenue Management To achieve circle budgeted revenue target for all VBS products from allocated HQ accounts. Revenue enhancement by adding
Accra, Greater Accra
Role purpose To play a frontline role in the delivery of a World Class Customer experience. Serves customers by determining requirements; answering enquiries; resolving problems; fulfilling requests;
Role purpose To play a frontline role in the delivery of a World Class Customer experience. Serves customers by determining requirements; answering enquiries; resolving problems; fulfilling requests