Agent L1 Service Desk with Hungarian

Bucharest_001, Bucharest
  1. Full Time
  2. IT/Technology
Posting date:04 Sep, 2019

Technology is a playground for ideas!

Vodafone Shared Services Romania is the place to make them come to life.

If you want to invest more in a career rather than just a job,

Meet us, Join us, Grow with us!


We stay hungry and true to our core values by recruiting people who are fun, passionate, open, and question everything.

Reflect on what your motivation is to come on board!  We’re eager to hear your story.


We live and thrive in an ever-changing environment where creativity and productivity are key, within working hours, of course.


So, here is our proposal for you:

Your day to day:

Ensure timely and effective resolution of end-user IT related issues


With these activities, you will have a great impact on our business:

  • Take internal customer calls;
  • Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;
  • Collect data for internal reporting;
  • Ensure service level agreements are fulfilled;

With these skills, you are a great candidate:

  • Hungarian (C1 or above);
  • English (B2 or above);
  • Team working skills;
  • Understanding of solutions and correct management of problem solution;
  • Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase;
  • Socially skilled;
  • Self-awareness;
  • Team worker with collaboration;
  • Understanding of client's issues;
  • Flexibility;
  • Analysis and problem solving;
  • Is familiar with and can explain the below concepts. Prior work experience is desirable:
  • Knowledge of Active Directory;      
  • Operating Systems Knowledge;      
  • Office Automation Software knowledge;     
  • Servers, files, folders knowledge;   
  • Knowledge of Antivirus and Antimalware tools;
  • Wireless Devices (Blackberry, Windows Mobile, Symbian, Android).
  • Has used an IT Service Management tool (BMC Remedy or similar). 

Sounds like the perfect job? We’ve got even more to offer:


Work from Home – You can have home office 2 days per week

Medical and dental services
Life insurance

Dedicated employee phone subscription

Special discounts for gyms and retailers

Annual Company Bonus 

Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills

You get to work with tried and trusted web-technology

Getting in on the ground floor of and technology changing company

Flexible Vacation – Take time off when you need it, we trust you


The future is exciting. 


Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"