Administrator: M-PESA Agents

Dar Es Salaam
  1. Full Time
  2. Sales
MPESAN
Posting date:28 Oct, 2019
SORRY, THIS VACANCY HAS NOW EXPIRED

JOB PURPOSE

The M-PESA Agent Administrator will be responsible to assist the M-PESA support Managers deliver against M-PESA revenue targets through effective management of the M-PESA agent network.

 

KEY ACCOUNTABILITIES

1.

Daily M-PESA agent network support including agent contract processing, stock management, float monitoring, fraud activity monitoring, PoS allocation, agent communications and training

2.

Assist M-PESA support Managers on identifying & troubleshooting poorly performing M-PESA outlets.

3.

Maintain M-PESA agent Database. Ensure agent information is constantly updated and communicated to other relevant departments and stakeholders

4.

Attend to all M-PESA agent and customer queries and where necessary escalate to relevant departments through remedy and follow up on solutions and respond to enquirers. Attend to all remedy tickets in agreeable time frame

5.

Assist in Reporting weekly/ monthly/ quarterly & annual operational and management reports on agent productivity & completed ongoing and planned activities.

6.

Maintains M-PESA   Starter packs/blisters status and reporting.

7.

Attend walk-in customers logged queries through help desk and escalate to respective departments.

8

Preparing daily, weekly, & Monthly reports on Mpesa, Merchant Activity.

9

Training Preparation, approval and Communication to stakeholders Eg HOR’s, TM’s TDR Companies.

10

M-Pesa Agents Support & Escalations

11

M-pesa Agent Creations.

a) E-mail feedback

b) Receipt and preparation of NEW acquisitions request

-Reactivation; replacement of recycled Tills

- Change of Store ownership

c)Preparation & Log  in for creation

d)Daily updates on creation status for HOR/TM’s

e)Starter pack labeling

f)Compile Created file/Tills and Dispatch

 


 

Life at Vodafone

Raniya's Work Experience

James "Vodafone changed my life"

James "Vodafone changed my life"