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Service Set-Up Specialist

Posting Country:  New Zealand
Date Posted:  20-Nov-2020
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready? 

Tihei mauri ora! Tēnā koutou katoa.
“Behold, there is life! Acknowledgement to all.”


At Vodafone, we’re committed to providing you with a friendly workplace environment where you can manage home and work balance through our leading flexible working practises. We value the diversity of thought, perspective and backgrounds our people bring to work with them every day. We support our communities through the Vodafone New Zealand Foundation with an ambitious goal to halve the number of disadvantaged young people in Aotearoa by 2027. 


As a Service Set-Up Specialist based in either Auckland, Wellington, or Christchurch, you will be a customer-focused individual, working collaboratively with Vodafone’s Business, Wholesale, Global, and Public Sector customers and account managers. You will be establishing services through engagement with service partners and set-up teams owning and activating complex customer requests, ensuring effective and timely communication during the process.
You will provide technical expertise in the design of all Vodafone products & services including Voice, Data and managed/hosted solutions for all business customers by being multi skilled and able to flex those skills across all set up tasks.
You will actively contribute to the ongoing development of the Service Set Up capability inclusive of identifying, developing, maintaining and continuously improving the customer service delivery experience.



What Will I Be Doing?

  • Owning the customer relationship and communications from order placement through to solution go live
  • Coordinating and maintaining information within Vodafone core provisioning, billing and asset systems and owning customer orders and changes through to completion
  • Ensuring all orders are submitted via the agreed processes and systems including customer authority and acceptance within the agreed Service Level Target
  • Demonstrating thought leadership and identify changes which can continuously improve the set up process and timeframes to deliver service to Vodafone customers



What Will I Bring? 

  • A passion for customer experience and a customer-first attitude
  • Flexible & open attitude, driven to help the customer as a priority
  • Understanding of the telecommunications industry products and services
  • Proven ability to determine priorities to meet or exceed the customer requirements and expectations
  • Motivated to stay current with technology & pursue formal training as required
  • Operational experience
  • Excellent computer skills including the Microsoft Office suite


Joining the Vodafone whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa. 


Me mahi tahi tātou mo te oranga o te katoa. 
“We work together for the benefit of all”


Please note: Due to the permanent nature of this role, we can only accept applications from NZ Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.