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Solution Architect

Posting Country:  Albania
Date Posted:  02-Dec-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role title: Solution Architect


Vodafone Group Enterprise provides a selection of products and services to its customer. Presales Customer Solutions is the entity charged to engage with our customers in presales and to service their growing complex communication needs, globally. PCS ensures increased customer advocacy as well as fast and effective revenue growth. 


Role purpose: The Solution Architect role is to be the Design Authority for the end to end technical and service solution for moderate-complexity deals with customers, either in a single geography or with simple multinational requirements.  The role will be responsible for working with sales and directly with customers in order to design, cost, and document compelling solution to be offered to our customers.


The solution Architect is responsible for providing subject matter expertise for solutions within one of the following Vodafone Global Enterprise portfolio areas

•    Fixed connectivity  (Data and Voice)
•    LAN & Wi-Fi
•    Unified communications and collaboration
•    Mobile Voice and Data
•    Managed mobility services, such as device management and control
•    Service Architecture

The Solution Architect will respond to requests for new technology or technology-derived solutions from the customer. Typically these will be standard, single tower solutions although with a moderate level of complexity within the scope of the product. 

These solutions may be a part of a standalone opportunity where the Solution Architect will be acting as Solution Authority, or may represent a design tower in a complex solution where the Solution Architect will work as part of a virtual team reporting to a senior Solution Authority. The opportunities this role will be dealing with are typically for large multinationals and some designs will be multi-country in nature.

The Solution Architect will work closely with other members of the Vodafone team, including: the technical community, Projects & Programmes, Service and Commercial managers, to ensure that the solution deployed is fit for purpose and can be readily deployed and operated by Vodafone.

Key accountabilities and decision ownership: 

•    Capture and interpret customer requirements, and design standard solutions to meet customer requirements.
•    Identify and document any risks to the solution and build accurate scalable cost models as input into pricing strategy
•    Document solution in RFP responses, proposals and Statement of Works/High Level Designs.
•    Ensure solutions are deliverable in timeframes committed and have passed all appropriate OPCO solution governance.  Solutions should be scalable, repeatable, and utilizing existing standard services
•    Engage 3rd party suppliers for fiber quotation or other HW equipment suppliers (e.g. switches);
•    Design Bespoke Access Solution – Copper / fiber / radio. MPLS/SD-WAN , Cloud/ On Premise Security, VoIP, Cloud & Hosting;
•    Input Customer Profit & Loss (currently via an .xlsx template) to finalise cost base and Cost of Sale, based on revenues and margin KPIs (total revenues, Net Present Value, Free Cash Flow, Payback time, etc.);
•    Engage Engineering  team for technical feasibility 
•    Engage Engineering  team for Custom solution requests. In this case create an engagement document with requirements overview is needed;
•    Solution High Level Design and cost base definition;
•    Engage with Sales – Key Account Managers / Sales Agents on design opportunities – engagement through Salesforce;
•    Been contact with Sales to deep dive more complex opportunities;
•    Call with Customer, Sales to gather bespoke solution requirements. Support Kam/Agents to present that complex solution to the Customer;

Core competencies, knowledge and experience:

•    Ability to present to internal stakeholders and up to mid-management customer contacts
•    Excellent Interpersonal skills and teamwork with ability to work in multinational teams.
•    Analytical and critical thinking, detail- oriented, operates with precision
•    Ability to both influence, and show resolve under pressure from both customers and internal stakeholders to ensure solution designs are deliverable
•    Ability to act as Subject Matter Expert in one or more of the OPCO portfolio areas. 

Must have technical / professional qualifications: 

•    Educated to first degree level in a related field or equivalent experience 
•    Excellent standard of written and spoken English language skills and optionally one of German, Italian, Spanish or other relevant regional language
•    Must have demonstrable experience of designing moderately complex solutions in one or more the following areas:
•    IP Networking 
•    Unified Comms including IPT, SIP,  IM, Email and Video Conferencing
•    LAN Technology (Ethernet, Wi-Fi)
•    WAN Access Technologies (e.g. xDSL, Ethernet, SDH, MPLS)
•    Internet Access solutions
•    Network Monitoring & Optimisation
•    Security solutions
•    Mobility and Mobile Data Services
•    IT Managed Services
•    Experience with IT Managed Services is desirable
•    3+ year’s experience in dealing with large corporate customers in a pre-sales design or consultancy role
•    International experience desirable (working internationally and/or working with global solutions)
•    One or more of the following industry leading certifications is desirable : 
  - Microsoft Visio
  - Microsoft MCSM/MCSE/MCSA 
  - ITIL Foundation v3
  - TOGAF 9
  -  Agile methodology


Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.