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Technical Support Specialist - German Speaking (24/7)

Posting Country:  Hungary
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

 Vodafone Intelligent Solutions supports Vodafone.
We maximise value by providing next generation services across
Sales, Marketing, Human Resources, Financial Operations, Legal and Commercial Operations.
In Budapest, our team of 1,300 colleagues from 32 different nationalities supports 25 countries.

What’s it like to work here?
Come and find out by joining us as a

 
Technical Support Specialist – German Speaking (24/7)
IoT products

 

Your role in a nutshell: Your new team is responsible for driving the efficiency of the incident management and service request fulfilment process, achieving client satisfaction through the delivery of a quality and timely service; furthermore, the team makes recommendations for improvement of these processes. Facilitating communication and coordination, the team is able to manage internal and customer escalations regarding incidents across the Service Desk.

 
Why will you love your job
• Producing incident reports (internal/external), including Incident Management, Request Fulfilment process & procedures
• Keeping contact with internal partners and 3rd party providers, interact with the customer and keep them fully informed
• Oversee service requests and managing escalated incidents for timely completion
• Identify the potential problems in the system and make recommendations for process improvements
• Contributing to the knowledge base, implementing and maintaining a knowledge management system
• Answering support calls and logging tickets, assigning priority owner and timescales
• Organizing, joining or leading conference calls with engineers and customers

 

What you will bring to the team:
• 1+ year of experience in support/ helpdesk/ customer service field and experience of customer/ vendor relationship management is a must
• Familiarity with logging systems (e.g. Service Now, ITSM, )
• MPLS Networking knowledge and CCNA is a plus
 Fluency in English and at least intermediate level of German knowledge is a must
• Intermediate level of Excel knowledge and background in reporting
• Strong customer focus and problem- solving skills
 Excellent communication skills are inevitable and experience in major incident communication
• Interest in cutting edge technologies and Internet of Things area


The benefits you will enjoy:
• a dynamic environment where innovative ideas are always welcome;
• a collaborative community where your professional goals and work are supported by a diverse team;
• access to internal trainings through Vodafone University and external trainings via other providers;
• a supportive internal coaching and mentoring culture;
• opportunities to participate in company activities and Vodafone Foundation events;
• corporate assets, including a laptop and mobile phone with Vodafone RED subscription; and
• flexible working hours

To ensure our colleagues’ safety we continue working from home 3-4 days/week in the long run.

#movewithus #_VOIS

 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.