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Inbound Retention Adviser

Posting Country:  United Kingdom
Date Posted:  04-Oct-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Sales Advisor

Location:  Stoke Contact Centre - Call Centre Role 

Salary:  £19,890 basic salary plus unlimited commission (average earning across the department is £775 OTE per month)

Hours:  37.5hrs Monday to Sunday between 8am-8pm


At Vodafone UK Consumer Sales, we communicate with our customers in a way that works for them. You’ll work in a vibrant,  fun culture with a strong focus on customer experience and helping build a better digital future for everyone.  

 

What will you be doing?

This is an exciting and entertaining  opportunity to work for one of the UK’s most valuable brands as a Telesales and Retention Advisor. In this role, you will be a main point of contact for our customers, whether they are enquiring about broadband deals, a new SIM or even looking to leave us, you will be at hand to ask them all the right questions and offer them the best-suited advice and care. You will have sales and customer quality measures to satisfy and upon meeting or exceeding these targets, you could reap the rewards of our amazing unlimited commission structure. 


Who are we looking for?

You will be playing a crucial role within the Retention team so we need someone who will always put the customer at the forefront of their mind and can keep up with the fast-paced environment. It will be a fast paced  role so resilience is key – being able to bounce back from minor setbacks and keeping motivated for your next customer will be important. Sales experience would be desired but isn’t essential as sales skills can be taught in role.  

 

Role accountabilities;

•    Handle inbound / outbound calls in a professional manner to either retain or connect a new line to the network
•    Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
•    To meet and exceed  sales targets and ensure compliance against key metrics
•    Deliver commercially responsible decisions in every interaction ensuring the needs of the customer and Vodafone are met.
•    Undertake regular learning and development and align with company and FCA requirements
•    Adhere to company and regulatory policies and guideline at all times 
•    Partaking in Vodafone’s security vetting process whenever required


If you have background in roles such as Retail Assistant, Retail Sales, Sales Assistant, Telesales Advisor or a similar role this could be a great opportunity for you however we welcome applications from all backgrounds and experience as full training will be provided.


What's in it for you? 

An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes. 
Vodafone UK are regulated by the Finanical Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. 

Together we can 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.