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Webchat Sales Adviser

Posting Country:  United Kingdom
Date Posted:  13-Oct-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Webchat Sales Advisor

Location: Stoke-on-Trent. Call Centre 
Salary:  £19,890 basic salary plus UNLIMITED COMMISSION 
Hours: 37.5hrs  Monday to Sunday - Between 8am - 10pm
Be a part of Vodafone UK Contact Centres, where we are aiming to deliver the UK’s most engaging digital customer experience. Putting down the headsets and embracing innovative digital mind-sets.   


What will you be doing? 
As a Webchat Acquisition Advisor you would be responsible for identifying potential new customer needs and determining appropriate actions for resolution, delivering commercial KPI’s within our TSAR estate and increasing our digital presence. Approaching every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customer’s needs. Growing and expanding our customer base. 


Who are we looking for?
You will be playing a crucial role within the Retention team so we need someone who will always put the customer at the forefront of their mind and can keep up with the fast-paced environment. It will be a fast paced role so resilience is key – being able to bounce back from minor setbacks and keeping motivated for your next customer will be important. Sales experience would be desired but isn’t essential as sales skills can be taught in role.
Role Accountabilities; 
• Building rapport through an online conversation platform whilst ensuring security compliance is met 
• Finding product solutions based on establishing customer needs; achieving key KPIs 
• Offering outstanding service to drive great customer satisfaction shown in CSAT measure 
• Utilise tools and processes (including prepared responses) appropriately. 
• Strive to meet defined metrics for productivity, quality, and customer experience. 
•    Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
•    Undertake regular learning and development and align with company and FCA requirements
•    Adhere to company and regulatory policies and guideline at all times 
•    Partaking in Vodafone’s security vetting process whenever required
Together we can 
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. 

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.