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Sales Adviser - Stoke on Trent

Posting Country:  United Kingdom
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.

And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.

Sales Adviser - Stoke On Trent

Location:   Stoke Contact Centre
Salary:  £19,000 basic salary plus UNLIMITED COMMISSION - top hitters earning £20,000 in commission alone! (subject to meeting various monthly sales targets)

Hours:  Monday – Sunday, shifts between 8am – 8pm 37.5hrs per week

Be a part of Vodafone UK Contact Centres, where we are aiming to deliver the UK’s most engaging digital customer experience. Putting down the headsets and embracing innovative digital mindsets. 


What will you be doing?
Are you customer focused? Target driven? And hungry to earn lots of money…? £££ Our Sales Advisers are exactly that and we want you to apply now if you feel you are too!

Retention - The fundamentals of this role, is to take calls on an inbound basis from our existing customers and to retain their business with Vodafone. Sometimes, people may be expressing their wish to leave, so it’s down to you to quickly reaffirm all of the reasons why they chose Vodafone to begin with and why they need to remain with us.

Telesales - Connecting new customers with a Vodafone service and package. With their busy lives, Customers’ requirements are ever changing, so you need to ask questions to establish what their needs are in their current lifestyle and establish the best possible package.

Who are we looking for?
It takes a lot of rapport building and sometimes objection handling to ensure the right outcome for the customer and the business, meaning to be successful in this role you need to be:
• Consistently positive, resilient and engaging
• Empathetic and able to build rapport quickly
• Determined to continuously deliver and succeed
• Level headed, mature mind set - combined with enthusiasm, energy and drive
• Previous Sales experience is desirable – We would welcome applications from a Sales, Retail or a background of working towards deadlines or targets.

Regardless of who you are, where you come from and no matter what your background is - Vodafone offer a first class, comprehensive training package with a dedicated Training team, Managers and coaches all working together to enhance your skills and behavior(s) to ensure you become a stellar, successful Sales Adviser.

Our promise to you 

An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.
The future is exciting. 


Commitment from Vodafone

Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.