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VBIT Business Operations Manager

Posting Country:  United Kingdom
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?


Title: VBIT Business Operations Manager
Location: Newbury

Vodafone Business IT:

Vodafone Business IT (VB IT) designs, delivers and maintains the platforms and solutions that underpin the diverse range of products and services offered by our Vodafone Business division. We also deliver the back office solutions that enable our operational value streams to maintain operational excellence and support our customers. 
As a place to work, VB IT provides an incredible breadth of opportunity. 

The role:
We are looking for a proactive and enthusiastic individual to join the team.  The VBIT Business Operations Manager will define and manage VBIT’s work programme and demand, and work with the Leadership team to define the end-to-end operating model.
This role will also be responsible for managing internal and external governance as well as monitoring, reviewing and improving operational effectiveness.
This is a critical role and provides for high visibility not just across the VBIT team but also across Vodafone Business Products and Services and their delivery partners.
The role requires working closely with senior leaders in VBIT and the wider VBPS product practices, Group Technology and Vodafone Business functions.
We are looking for someone who is keen to shape this role to bring real value to our organisation and who is driven to grow and excel.
• Experience in Technology and/or Business function and technical understanding of Telecommunication Networks, IT and Product & Services.
• Experience in working in virtual and multinational teams, with proven record of delivering goals in matrix organisations
• To manage VBIT Governance – for Head of VBIT and leadership team including team meetings and forward look, senior presentations and executive reviews, operational reviews, co-ordination, actions review and quality control of input(s).
• To establish, manage and monitor effective reporting of VBIT performance to all key stakeholders and executive governance bodies
• To partner with HR and Comms specialists to drive the Internal & External Communications strategy for VBIT
• To support and monitor overall People Plan and co-lead specific projects as required with HR and People Function Leaders.

Must have technical / professional qualifications:
• Degree qualification and minimum 4+ years’ experience in a Technology function
• Fluent in English (spoken and written)
• Strong programme and project management skills and experience of working with agile (i.e. project planning, control and reporting, risk management, etc.)
• Some technical knowledge around Wireless, Fixed and IT technologies, and experience with new Product development life-cycle.
• Excellent influencing, organisational & communication skills (both written and spoken).
• A continuous improvement mindset of processes and activities

MicroServices and APIs
Continuous Integration and Delivery (CI/CD)
Software Engineering
Automation and Robotics

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.