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Service Manager

Posting Country:  China
Date Posted:  26-Jun-2021
Full Time / Part Time:  Full Time
Contract Type:  Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. 

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Description

Responsible for the service relationships with key named Vodafone customers, and are accountable for proactively driving improvement and development of the service and ensuring contractual
obligations are met.

Job Responsibility

  • Articulate the Vodafone Service Proposition and build customer confidence and work cohesively with Sales and Account Management t teams.
  • Provides support to the Client Service Partner in developing global proposal’s incorporating all local service elements.
  • Provide customers details on service performance and monitor performance during service implementation.
  • Measure and monitor service performance, including SLA measures, and ensure service reports are produced and delivered within agreed timescales..


Core competencies, knowledge and experience

  • Customer obsessed, demonstrates a deep insight into their way of thinking
  • Articulates the customers’ perspective in easyto-understand ways bringing a unified understanding to colleagues
  • Constructively challenges the status quo with a focus on customers and profitability
  • Drives improvements to business processes with a can-do attitude when working in a demanding and challenging environment
  • Able to design and implement new processes/procedures whilst having the ability to identify new opportunities

 

Must have technical / professional qualifications:

  • ITIL certified
  • Project management skills (ideally Prince 2qualified)

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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