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Service Desk Associate (24/7)

Posting Country:  Hungary
Date Posted: 
Full Time / Part Time:  Full Time
Contract Type:  Permanent

Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.

Join our journey as we connect for a better future. Ready?

Vodafone Intelligent Solutions supports Vodafone.
We maximise value by providing next generation services across
Sales, Marketing, Human Resources, Financial Operations, Legal and Commercial Operations.
In Budapest, our team of 1,300 colleagues from 32 different nationalities supports 25 countries.

What’s it like to work here?
Come and find out by joining us as a

 
Service Desk Associate (24/7)

 

 Your role  in a nutshell: As our new Service Desk Associate you will providing 1st line technical support to external and internal customers according to the set expected service levels and quality, working in 7*24 shifts or supporting on-call. You will use ticketing system and drive resolution of the logged issues and service requests within a multi-supplier environment.


Why you will love your job:
• Providing first line incident management, supporting a dedicated customer
• Solving most tickets without escalating them but also working closely with all levels of support teams
• Handling VIP calls and acting as a SPOC for a dedicate Customer
• Participating in the Senior Leadership team notification process
• Making proposals for optimizing processes
• Contributing to extending the knowledge base
• Supporting Capacity and Performance Management activities
• Raising Change and Problem tickets to the respective teams
• Service Request Management and Access Management
• Creating monthly reports and analysis

 

What you will bring to the team:
• 1+ year of experience in a customer-facing (IT) support function
• Experience of working in a multi-partner environment is a huge advantage
• Proficiency in the support of WAN (MPLS-IPVPN) infrastructure, Cisco hardware, databases, Cisco LAN’s or other tools
• Familiarity with Service NOW or other support system is an advantage
• ITIL Foundation qualification
• Microsoft Certified Professional or equivalent certification is a huge advantage
• Fluency in English
• Excellent customer relationship and expectations management skills
• Strong customer focus mindset and good troubleshooting skills
• Good analytical skills

 

The benefits you will enjoy:
• a dynamic environment where innovative ideas are always welcome;
• a collaborative community where your professional goals and work are supported by a diverse team;
• access to internal trainings through Vodafone University and external trainings via other providers;
• a supportive internal coaching and mentoring culture;
• opportunities to participate in company activities and Vodafone Foundation events;
• corporate assets, including a laptop and mobile phone with Vodafone RED subscription; and
• flexible working hours

To ensure our colleagues’ safety we continue working from home 3-4 days/week in the long run.

#movewithus #_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.